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PRIVACY POLICY FOR REMUZ AI LISTINGS

Effective Date: 2026-09-27

Uzisoft ("we," "us," or "our") operates the REMUZ AI Listings mobile application (the "App") available on iOS (Apple App Store) and Android (Google Play Store). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

We collect the following information when you use REMUZ AI Listings. Some of it you provide directly, and some depends on permissions you grant on your device.

a) Information You Provide Directly

  • Account information: your name and email address, and your password if you sign up with email. If you sign in with Apple or Google, we receive your name and email address from that service.
  • Profile and branding details (optional): agency or brokerage name, WhatsApp or phone number, preferred language, and a brand logo. These details can appear on the marketing materials you create.
  • Voice recordings and transcripts: voice notes of up to 3 minutes that you record to describe a property, and the text transcript created from each recording.
  • Property details: listing information you enter or confirm, or that is extracted from your recording, such as the property type, address, city, country, price, currency, number of bedrooms and bathrooms, area, features, and other listing attributes.
  • Property photos: photos you take with your camera or select from your photo library to use in a listing.
  • Buyer leads: names, phone numbers, and notes for buyer inquiries that you choose to record in the App.
  • Content reports: the reason and any optional details you provide when you report AI-generated content.
  • Customer support inquiries and related correspondence.

b) Device Permissions

The App asks for your permission before accessing the following device features. You can decline or later withdraw any of these permissions in your device settings. The related feature will not be available, but you can continue to use the rest of the App.

  • Microphone: to record property voice notes.
  • Camera and photo library: to take or select listing photos and a brand logo, and to save the marketing images and videos you export to your photo library.
  • Contacts (optional): to import a single buyer lead that you pick from your contacts. Only the selected contact's name and phone number are added to the lead. We do not upload your address book.
  • Location (optional): described in "Location Data" below.

c) Location Data

  • Location access is optional. The App accesses your location only while you are using it, when you tap the option to use your current location for a property. The App does not access your location in the background.
  • The App uses your device's location solely to place the property on a map and to auto-complete the property's country, city, and street address, using your device's built-in map and geocoding services.
  • If you save the listing, the property's coordinates are stored with that listing in your account.
  • If you do not grant location access, you can enter the address manually and continue to use the App.
  • We do not use location data for advertising, we do not track your location over time, and we do not send your device's location coordinates to our AI processing provider.

d) Information Collected Automatically

  • Usage analytics: events about how you use App features, together with a random account identifier, your device platform, and the App version. We do not include your name or email address in analytics data, and we do not record your screen sessions.
  • Crash reports and diagnostics: crash logs and error reports, linked only to a random account identifier.
  • Technical data: IP address and basic device information that our service providers process when the App connects to their servers.
  • We do not use advertising identifiers, and we do not track you across apps or websites owned by other companies.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To provide and operate the App, including transcribing voice notes, extracting property details, and generating listing descriptions, social media posts, and marketing materials.
  • To create and store the marketing images you generate, and to email you the property CSV exports you request.
  • To process user authentication and secure user accounts.
  • To manage in-app subscriptions, purchases, and entitlements, and to apply plan limits.
  • To review reports of AI-generated content.
  • To analyze app performance, fix crashes, and improve user experience.
  • To communicate with you regarding customer support, account updates, and app features.
  • To comply with legal obligations and prevent fraudulent activity or abuse.

3. THIRD-PARTY SERVICES

REMUZ AI Listings uses third-party service providers that process data on our behalf to support app functionality, AI processing, analytics, and infrastructure.

a) Third-Party AI Processing

REMUZ AI Listings uses a third-party AI service provider to generate content. Before the App sends content for AI processing for the first time, it asks for your consent. If you choose "Not now," AI features are not used until you agree. Your choice is saved on your device.

When you use AI features, our servers send the following information to the AI processing provider:

  • Voice recordings: to transcribe your spoken notes into text.
  • Transcripts: to extract property details from what you said.
  • Property details (for example, the property type, address, city, country, price, and features), together with your chosen target market and language: to generate listing descriptions, social media posts, buyer FAQs, and storytelling slides, and to automatically check generated text for discriminatory or non-compliant wording.
  • One property photo, when available: to help write the text for storytelling slides.
  • Your WhatsApp or phone number and email address: to include your contact details in storytelling slides.

The AI processing provider processes this information on our behalf only to return the requested results to the App. We do not send your password, your buyer leads, your contacts, or your device's location coordinates to the AI processing provider.

Marketing images are created with our own design templates that combine your photos, branding, and the generated text. They are not created by an AI image generator.

b) Other Service Providers

  • Supabase: Used for user authentication, database management, cloud storage, and server functions. It stores your account, listings, generated content, and uploaded files. Review their policy at https://supabase.com/privacy.
  • RevenueCat: Used for managing in-app subscriptions and purchase validation. It receives a random account identifier and your purchase information. Review their policy at https://www.revenuecat.com/privacy.
  • PostHog: Used for product analytics and event tracking, processed on servers in the United States. Review their policy at https://posthog.com/privacy.
  • Sentry: Used for real-time error tracking, crash reporting, and application monitoring. Review their policy at https://sentry.io/privacy/.
  • Email delivery provider: Used to send the property CSV exports you request to your email address. Each export contains the property details and listing content for your properties.
  • App update delivery service: Used to deliver App updates. It receives basic technical information, such as your App version and platform.
  • Apple and Google: If you choose Sign in with Apple or Sign in with Google, and when you make purchases through the App Store or Google Play, these companies process your information under their own privacy policies.

We encourage you to review these third-party privacy policies to understand their data handling practices.

4. DATA SHARING AND DISCLOSURE

We do not sell your personal information. We may share your data only in the following circumstances:

  • With trusted service providers (listed above) necessary to operate and maintain the App under strict confidentiality obligations.
  • If required by law, regulation, legal process, or governmental request.
  • To enforce our terms and protect the safety, rights, or property of Uzisoft, our users, or others.
  • In connection with a business merger, acquisition, or sale of assets, with notice provided to users.

5. DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, maintain your account, or comply with legal requirements. Specifically:

  • Voice recordings: uploaded to our servers temporarily and deleted after transcription is complete. Recordings that are not processed successfully are removed by an automatic cleanup process after 7 days. A copy of a recording may remain in the App's storage on your device.
  • Property photos: stored on your device and not uploaded to our servers for storage. Photos included in marketing images you generate are stored as part of those images.
  • Transcripts, property details, generated content, marketing images, buyer leads, and content reports: kept in your account until you delete them or delete your account.
  • Brand logo: stored in a publicly accessible location so that it can appear on your marketing materials, until you replace it or delete your account.
  • Analytics and crash data: retained by our analytics and crash-reporting providers according to their retention settings.

When data is no longer required, it is securely deleted or anonymized.

6. DATA SECURITY

We implement commercially reasonable security measures, including encryption in transit (TLS/SSL) and at rest via our cloud infrastructure, to protect your personal data. However, no electronic transmission or storage system is 100% secure. You are responsible for keeping your login credentials confidential.

7. CHILDREN'S PRIVACY

REMUZ AI Listings is intended only for users who are at least 18 years old or the legal age of majority in their jurisdiction. We do not knowingly collect personal information from anyone below that age. If we discover that a minor has provided us with personal data, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at remuz.contact@gmail.com.

8. YOUR RIGHTS UNDER GDPR (EUROPEAN USERS)

EEA, UK, and Swiss residents have the following rights under GDPR:

  • Right to Access, Rectification, and Erasure ("Right to Be Forgotten").
  • Right to Restrict or Object to processing.
  • Right to Data Portability and Withdrawal of Consent.

To exercise these rights, please contact us at remuz.contact@gmail.com. Requests will be processed within 30 days.

9. YOUR RIGHTS UNDER CCPA (CALIFORNIA USERS)

California residents have the right to know what personal information is collected, request deletion, and opt out of data sales (we do not sell data). To submit a request, contact us at remuz.contact@gmail.com.

10. ACCOUNT AND DATA DELETION

You can delete your account at any time directly within the REMUZ AI app by going to Settings > Delete Account and confirming. This immediately and permanently deletes your account, profile, properties, transcripts, generated content, buyer leads, and content reports, as well as the voice recordings, marketing images, and brand logo stored on our servers.

You can also request account and data deletion by emailing us at remuz.contact@gmail.com. We will complete email requests within 30 days.

Please note:

  • Deleting your account does not cancel an active subscription. To stop future charges, cancel your subscription in your App Store or Google Play account settings.
  • Purchase and subscription records kept by Apple, Google, and our subscription management provider are handled under their own retention policies.
  • Analytics and crash data held by our analytics and crash-reporting providers are not automatically deleted when you delete your account. To request deletion of that data, contact us at remuz.contact@gmail.com.
  • Photos and other files saved on your device, including exports saved to your photo library, stay on your device until you delete them or uninstall the App.
  • If you signed in with Apple, you can also stop using Sign in with Apple for REMUZ AI in your Apple ID settings.

11. APP STORE & GOOGLE PLAY SPECIFIC DISCLOSURES

  • Apple App Store: Complies with Apple's App Store Review Guidelines and App Tracking Transparency (ATT) requirements where applicable.
  • Google Play Store: Complies with Google Play's User Data policy and Data Safety section disclosures.

12. CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically. Changes will be notified by updating the "Effective Date" at the top of this document or within the App. Continued use of the App signifies acceptance of the updated policy.

13. CONTACT US

For privacy questions or data deletion requests regarding this Privacy Policy, contact us at:

Uzisoft

Email: remuz.contact@gmail.com